Important Notice. Account deletion is permanent and irreversible. Once your account is deleted, you will lose access to your recipe history, dietary profile, and logged metrics.
You can initiate account deletion at any time. We offer two ways to delete your account: directly through the mobile application, or by submitting a request via email.
1. Delete In-App (Recommended)
The fastest and most secure way to delete your account is directly within the Yuva mobile application. This immediately triggers the deletion process:
- Open the Yuva app on your device.
- Go to the Settings tab.
- Scroll to the Account section near the bottom.
- Tap Delete Account.
- Confirm the action when prompted.
Once confirmed, your local session will be cleared and your account will be queued for deletion.
2. Delete Via Email
If you no longer have the Yuva app installed on your device, or if you prefer to make a request manually, you can contact us via email:
- Send an email to support@yuva.one.
- Use the subject line Account Deletion Request.
- Specify the email address associated with the Yuva account you wish to delete. To protect your privacy, we can only process requests sent from or verified by the email address on file.
Once we receive your request, we will send a confirmation link to your registered email address to verify ownership. After verification, we will process your deletion request within 30 days.
3. Data Retention & Policy
Upon account deletion, all personal data, preferences, allergen configurations, and historical logs are permanently erased from our active databases. Any data backups will retain encrypted snapshots of the data for up to 30 additional days before being overwritten in the normal course of business.
For more details on how we handle your data, please see our Privacy Policy and Consumer Health Data Privacy Policy.