How can we help?

Account & sign-in

Change your email address

Navigate to Settings → Email → Change email. A verification link will be sent to your new email address. Your existing email address will remain active for sign-in until the new address is successfully verified.

Delete your account

To permanently delete your account, navigate to Settings → Delete account. All personal data, preferences, and recipe history will be permanently deleted from our servers within 30 days. This action is irreversible. If you wish to retain your data, please perform an export prior to initiating account deletion.

Allergens & dietary restrictions

Adding or changing allergens

To update your allergen profile, navigate to Settings → Allergies and toggle your specific allergens. Your recipe suggestions will update immediately upon the next refresh.

How allergen filtering works

Yuva employs a strict fail-safe filtering system: if an ingredient is identified as containing a declared allergen, or if its allergen status cannot be definitively verified, the recipe is automatically excluded from your recommendations. Please note that Yuva is a tool; we strongly advise reviewing physical product packaging and ingredient labels before preparing any meal.

Reporting a missed allergen flag

If you encounter a recipe containing an allergen that should have been filtered, contact us at support@yuva.one with the recipe details and we will fix the issue as soon as possible.

Dietary modes

You can change your diet in Settings → Diet. These preferences work in conjunction with your allergen filters and can be updated at any time.

Technical issues

App crashes or won't open

Begin by force-closing and restarting the application. If the issue persists, ensure you have the latest version installed from the App Store or Google Play Store. If you continue to experience crashes on the latest version, please contact support@yuva.one with your problem and we will try our best to fix it.

Recipes or data not loading

Ensure your device has an active internet connection. If data fails to load, try signing out and back in via Settings → Log out.

Export & data

Export your data

Navigate to Settings → Export data to request a copy of your profile, health metrics, and saved recipes in JSON format.

GDPR / CCPA requests

For privacy inquiries, data deletion requests, or to exercise your rights under GDPR/CCPA, please contact us at privacy@yuva.one. To protect your privacy, we will send a confirmation link to the email address on file to verify ownership before processing your request.

How long is data kept?

See the Privacy Policy retention section.